front desk application
Your main objective while working the desk is always the customer. Backyard Boston is a place where GRIT meets PLAY and hard work is understood rather than repeatedly requested. A place where there is a greater purpose in being there and that purpose is both known and supported by everyone else. It is our goal at Backyard Boston to create an inclusive gym environment where everyone feels welcome. You are not only an extension of our vision, but the front line.
Tasks and responsibilities will vary based on the shift. Below you will find a general overview.
Responsibilities Include:
Customer Focused Tasks
Providing all first time customers with a brief tour of the space & making sure they download the Backyard App
Assisting training staff with checking in customers to class
Greeting customers by name whenever possible
Assisting customers with any booking issues
Providing any information regarding services we offer
Notify management of any customer related issues
Answering the phone
Validating parking tickets
Gym Focused Tasks
Helping the training staff maintain a clean and organized space
Folding and refilling towels
Emptying dirty towel bins
Maintaining cleanliness and organization of the front desk, changing area, locker room, sauna, cold plunge and restrooms.
Keeping an eye on inventory of wipes, toiletries, paper products, towels, first aid etc. and update the inventory sheet as needed